Amdocs plans to lay off 3,000 employees as part of AI-driven restructuring

Amdocs, the Nasdaq-listed Israeli software company that powers billing and IT systems for some of the world’s largest telecom operators, is preparing to cut between 2,700 and 3,000 employees worldwide. That represents roughly 10% of its 29,000-person workforce.

The layoffs, first reported by Israeli business publication Globes, will include hundreds of positions in Israel. They mark the first major move by Shimie Hortig, who took over as president and CEO on March 31, replacing Shuky Sheffer.

A pattern, not an anomaly

This isn’t Amdocs’ first round of cuts. The company eliminated around 2,700 roles in 2023 and trimmed another 1,500-plus in 2024. If the current plan goes through at the high end, the company will have shed more than 7,000 positions in roughly three years.

The official framing centers on adaptation to the “AI era,” with the restructuring aimed at streamlining operations as automation and artificial intelligence tools take on more of the software services and systems integration work that forms its core business.

The financial picture

Amdocs’ Q2 fiscal year 2026 revenue came in at $1.17 billion, a 3.9% increase year-over-year. The company trades on Nasdaq under the ticker DOX.

The company is also installing a new CFO, Tal Rozenfeld, effective June 1, 2026. Hortig previously ran Amdocs’ Americas Group before taking the CEO role.

Amdocs operates primarily in the communications, media, and financial services sectors. Its clients include major telecom carriers who rely on the company for everything from customer management platforms to network monetization tools. The company has also built a financial services division that has earned recognition for digital banking and fintech platforms.

Despite operating a financial services division with fintech capabilities, the company has made no public moves toward blockchain integration, digital asset infrastructure, or crypto-adjacent products.

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