Siro Achieves 90% Reduction in Support Tickets with AssemblyAI Integration

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Siro Achieves 90% Reduction in Support Tickets with AssemblyAI Integration

Siro, a prominent AI-powered coaching platform, has made significant strides in improving field sales operations by integrating AssemblyAI's cutting-edge speech recognition technology. This strategic move has resulted in a remarkable 90% reduction in customer complaints and support tickets, according to AssemblyAI.

Challenges in Traditional Field Sales

Field sales, particularly in industries like HVAC and home improvement, often face challenges due to the dispersed nature of sales teams. In-person coaching is costly and time-consuming, which can lead to inconsistent sales practices and decreased revenues. Jake Cronin, co-founder and CEO of Siro, identified these issues and aimed to address them through technology that optimizes sales practices remotely.

AssemblyAI's Impactful Integration

Siro initially relied on a legacy speech-to-text provider but faced rising support tickets and customer churn, necessitating a change. AssemblyAI's Universal-2 speech recognition model provided the solution. With exceptional transcription accuracy and speaker diarization, even in noisy environments, Siro was able to improve its service quality significantly.

The Universal-2 model boasts low latency, processing a 30-minute audio file in just 23 seconds, and offers a 13% improvement in speaker diarization accuracy. This technology allows Siro to deliver precise insights to its users, enhancing their sales coaching capabilities.

Enhanced Sales Performance

As a result of this integration, Siro has democratized access to high-quality coaching, leading to a 20-40% increase in sales growth for field representatives. On average, this translates to an additional $20,000 in quarterly earnings per representative. Moreover, sales reps have experienced a tenfold increase in ride-along time savings, a 36% improvement in close rates, and accelerated access to coaching.

Future Prospects

Looking ahead, Siro plans to expand its AI capabilities, driven by the success of its partnership with AssemblyAI. As AI technology continues to evolve, Cronin anticipates further enhancements in sales performance and the development of new features that will benefit Siro's customers.

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